Operational Leadership Released July, 2010
We specialize in facilitating operational performance improvement, customer-focused process based change, and transformation. Our consulting and training services address the needs of clients across industry boundaries.
Our facilitative consulting approach will appeal to those who believe that their organization’s top team is ultimately responsible and accountable for both the strategic direction and the operational performance of the firm.
Operational Leadership
Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. Confronted by current and anticipated business challenges, incremental improvements to operations, while still important, will no longer be sufficient to gain advantage. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology. It relies on concepts introduced by Dr. John Kotter, Dr. G. Rummler & Alan Brache, Dr. Tom Davenport, and Dr. Michael Hammer. It integrates and extends key concepts on leadership and process management and applies it to the improvement of operational performance. It presents a framework for action in an easy to read, actionable format. The importance of viewing operations in the context of a company’s key capabilities, or end-to-end processes, where collaboration across traditional organizational boundaries is essential, is emphasized. It’s an outstanding title that addresses an operational leadership mindset and paradigm which enables both breakthrough change and the discipline of continuous improvement in operations. This will involve not only the design of new work practices, but also the implementation and sustainability of fundamental change encompassing the complex interdependence of human, organizational, and technological factors. In spite of the proliferation of various methods to improve operational performance, leaders have not become more adept in their roles due in part to a traditional functional bias. This book helps!!
