We offer the following services to clients in the private and public sector:
Organizational Assessment
For those company facing current or anticipated challenges, we conduct organizational assessments. We test the clarity and relevance of strategic direction, the alignment of performance measurements and reward systems. Taking a customer focused, process based view we examine key strengths and weaknesses and facilitate sessions with the top team to both develop and implement a plan to achieve operational objectives by leveraging key strengths and overcoming areas of weakness.
Process Design
We assess current performance of end-to-end, customer touching business processes. Then, we facilitate the design of a high performing future process that targets significant improvements and provide guidance throughout implementation.
Coaching for Executives and Process Owners
We offer coaching services to Executives embarking on customer-focused, process based transformation. We also provide training and coaching to Process Owners in both executive and middle manager positions. Click here for more information.
Presentations and Workshops
We are pleased to offer workshops and presentations for in-company audiences on the following topics:
- Operational Leadership
- Process Ownership
- Performance Measurement
- BPM Governance
Each of these workshops is delivered on a custom, tailored basis. Regardless of the topic, Andrew Spanyi’s presentations emphasize practical application and are delivered with relevance and energy.
Operational Leadership
In spite of the abundance of advice and the plethora of improvement methods, the actual success rate in driving and sustaining change is dismal. Leadership, in general, remains problematic for most major change programs restructuring, turnarounds, and perhaps most so with respect to transforming operations.
This workshop, designed for middle and senior managers, addresses the following key aspects of operational leadership:
- Developing a shared understanding of the organizational as a system
- Measuring what matters to customers
- Developing the needed skill set in crafting a compelling case for change
- Focusing on pacing
Duration: ½ day to 1 day
Process Ownership
A company creates value for customers and shareholders via the effectiveness and efficiency of activities or work which flows across traditional organization boundaries – often referred to as the firm’s large cross functional business processes. It therefore stands to reason that performance driven organizations understand the need for clear ownership of these business processes. This workshop, designed for middle and senior managers, addresses the following key aspects of process ownership:
Common view: Understand the end-to-end view
Strategic Alignment: Integrating the process view with the corporate vision
Governance: Establishing accountability, organization form, performance metrics and incentives
Sustainability: How to install the needed infrastructure
Duration: ½ day to 1 day