Services

We have observed that most organizations run into problems as they execute process improvement projects or attempt to install the needed governance for process management. This also applies to customer experience management and digital transformation initiatives. It is at those points that a seasoned subject matter expert can offer valuable insights and may be able to coach the team on how to overcome specific challenges. That’s why we offer “just in time” coaching services.

We can help you resolve these problems:

Challenges with integrating customer experience with process improvement
How to define key performance indicators (KPI’s) have a balance across quality, volume and cost
How can process owners keep a process focus top of mind with senior executives?

Coaching

We offer “just in time” coaching services and can help you to answer the following questions:

Why strategy must be driven by customer experience?
How to improve the odds of success with digital transformation?
How to integrate customer experience management with process management?
How to shift management attention from a traditional, hierarchical view of business to a customer focused, agile view?
How to break down departmental and data silos?
How to improve collaboration across practice areas and vend

To find out more, please contact us

Research and writing

We offer research and writing services.

To request a complimentary and confidential discussion , please contact us

Process Owner Coaching

We offer “just in time” coaching services and can help you to answer the following questions:

What is the role of process owners?
What are the responsibilities of process owners?
What challenges must process owners overcome?
How can process owners keep a process focus top of mind with senior executives?
How to identify the key end-to-end business processes that enable performance?

Please contact us to learn more on a confidential and complimentary basis.

Custom training

We offer “just in time” training programs tailored to your specific circumstances.

What do we mean by custom training? We tailor the training to meet your specific needs! That means we solve specific problems that your people want to address. We do this by interviewing your people in advance of the training and tailoring content accordingly. Our custom training solutions are time efficient – and the results are measurable.

Please contact us to learn more about our services.