BPM has made a significant contribution to improving the performance of business processes in many organizations, yet the “management” part of BPM is still far from realizing its full potential as this article 02-06-2018-ART-BPM-as-a-Management-Discipline-Spanyi outlines.
To succeed with customer experience in B2B please consider this article on CX and OPex
To succeed with business transformation, please see my article on the central role of collaboration.
Improving New Product Development with Predictive Analytics is currently a topic of keen interest. Please see the article I co-authored on this subject.
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