Click on the links below in order to download the PDF file.
Downloads
- Demystifying the Relationship between Processes and Capabilities
- BPM versus Operational Excellence
- The Truth about Business Transformation
- How BPM Can Drive Corporate Strategy: Andrew Spanyi Explains
- Processes -"the bigger they are, the harder they fall"
- Assessing Customer Experience from the Outside In
- Shifting Management Attention
- Process Based Governance and the Role of SLAs
- How to be a Transformational CFO?
- Process Excellence Success: More Art than Science
- Leading Process Change
- Taking Process Excellence to the Next Level
- Lean at Your Service
- It’s Time to Change
- Enabling Execution